“We have used the How’s My Driving scheme on a fleet of over 25 vans for 2 years now and the impact on our service has been impressive. We have seen a marked (over 80%) reduction in complaints about driving standards and now actually get compliments being called in as well! Our drivers were initially nervous about the scheme, seeing it as an open call for complaints – they all now embrace it totally and see the benefits. As part of a program of driver awareness and improvements the HMD scheme has also helped cut the number of incidents and near misses, as well as helping us improve driving efficiency through better understanding by drivers of the need to drive in a courteous and respectful manner.”

 

Martin Figg